Effective communication is the heart and soul of any high performing team. This all begins with getting your points across and being receptive to hearing others point of view. In Aligning Customer Teams™, participants get actionable data and insights about their own communication and engagement style, learn how to plan for interactions with others who have different styles, and develop strategies for maximizing the flow of information throughout the team.
Through real-world practice and extensive feedback, participants in Aligning Customer Teams™ gain a “gut level” understanding of how to apply the skills, tools, and behaviors they learn during training to critical sales team interactions. They practice how to engage with one another, identify potential roadblocks to team effectiveness, and develop strategies for avoiding these, ensuring they and their team operate cohesively and satisfy customers expectations.
Aligning Customer Teams™ is more than just training. It provides participants with practical tools like the “Styles Meter” and “Team Action Planner” that can be used in real-time to help team members plan for and engage in more productive team interactions. When challenging team issues arise, they can use these tools to ensure they stay in the zone of “Creative Contention” allowing them to develop strategies for working through these issues and in turn, ensure that they and their team operate cohesively, and satisfy customers expectations.